Benefits

Our Live chat service provides a unique range of benefits

• Boost customer services

  A person can only be on one phone call or reply to one email at a time, with chat they can juggle a few at once. It can handle your chats, emails, and other support channels all within one tool so agents can focus in one place and get the work done.

• Provide 24/7 Support

  Customer service is the backbone of any business, playing a crucial role in building a sustainable customer base and allowing companies to flourish.

• Low Cost

  Live chat is a low-cost alternative to the telephone as a service channel. A live chat session is a full 20-30% cheaper than a phone call.

• Rapid resolutions

  Live chat resolves the issue rapidly. According to survey, it only takes 42 seconds to resolve a query using live chat software – making it a highly efficient channel.

• Easy to Monitor

  The benefits of live chat software are multifarious for your management team. It is easy to monitor customers and transcripts, conduct quality control audits and both support and supervise agents.